Order Processing
- Please allow 1-4 business days to process your order; orders placed after 12 pm PST will begin processing the following business day.
- Orders cannot be changed or cancelled once placed, so please double-check your details before checking out. We may attempt to accommodate an address-change request before shipment, but changes are not guaranteed.
- No processing or shipping on weekends or U.S. federal holidays.
- We’ll send a confirmation email right after you check out. If you don’t see it within a few minutes, check your spam folder.
- All orders ship from Los Angeles, CA. We cannot ship to P.O. boxes, APO, or FPO addresses.
- If an item oversells, we’ll refund your original payment method (5–10 business days). In rare cases where a card issuer rejects the refund, we’ll send a check within 10 days.
- You’ll receive a tracking number as soon as your order ships, so you can follow it with the carrier.
Shipping
U.S.
- UPS & USPS
- Complimentary standard shipping on U.S. orders $100+ (contiguous U.S. only).
- Orders under $100 ship at a flat rate of $10 (contiguous U.S. only).
- AK + HI = $15 flat rate shipping.
- Transit time: 3–7 business days once shipped (rural areas can take longer).
- Need it sooner? Expedited options show at checkout (when available).
International
- DHL
- Live shipping rate + optional prepaid duties/taxes shown at checkout.
- Transit time: ≈ 4–7 business days, subject to customs clearance.
Special drops or peak holidays may add 24–48 hours to processing or carrier transit.
Incorrect, Incomplete, or Undeliverable Addresses
- Customers are responsible for providing a complete and accurate shipping address at checkout.
- If a package is returned to us because of an incorrect or incomplete address, a refused delivery, unsuccessful delivery attempts, or failure to collect the package from a carrier pickup location by the stated deadline, no refund or reshipment will be processed until the package has been returned to us and inspected.
- Original shipping charges, if any, are non-refundable. If a refund is issued, any actual return-to-sender, address-correction, or other carrier fees charged to us may be deducted from the merchandise refund.
- Orders that received complimentary shipping may still have any actual return-to-sender, address-correction, or other carrier fees deducted from the refund.
- If you would like the order reshipped, any outstanding carrier fees and the new shipping charge must be paid before the package is sent again. Reshipment is subject to product availability.
- These charges do not apply when the delivery issue was caused by an error made by us.
Returns & Refunds
- Return requests must be submitted within 14 calendar days after delivery. The delivery date is not counted, giving you 14 full calendar days to request a return. For example, if your order is delivered on July 1, the last day to request a return is July 15. Items must be unworn, with tags intact, and in the original polybag/box.
- Final-sale, gift cards, socks, undergarments, hygiene-sensitive items, and “Limited Release” items are non-returnable. Some products may also be marked Final Sale or Non-Returnable in their product details.
- Email returns@vanlibra.com for a return authorization (RMA) and the correct return address before sending anything back. Packages sent without an RMA may be refused and returned to the sender.
- Once we email your return authorization and, if applicable, your prepaid return label, you have 7 calendar days from the date of that email to send the item back, or until 21 calendar days after delivery, whichever is later. The carrier acceptance scan must show that the return was shipped within that period. Using the same example, an order delivered on July 1 must be scanned by the carrier no later than July 22, and requesting your return early never shortens that.
- We can email you a prepaid return label: $10 fee for the contiguous U.S. or the actual carrier cost for Alaska, Hawaii, and international returns. This amount will be deducted from your refund.
- Prefer to return using your chosen carrier? You may ship at your expense, but add insurance and tracking, as we’re not liable for lost or damaged returns using this method.
- Original shipping charges, if any, are non-refundable. Approved returns are refunded to the original payment method within 5–10 business days after the returned item is received and inspected.
- Need another size or color? Return the item and place a new order, it's the fastest way to secure stock.
- Wrong or damaged item? Notify concierge@vanlibra.com within 48 hours and include photos. We’ll sort it out.
Pre-orders
Payment is captured at checkout. The estimated shipping window is noted on the product page; your order dispatches the moment stock lands. Pre-orders cannot be modified or cancelled.
Questions? We’re always here → concierge@vanlibra.com.